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Événements Spéciaux

AFA's Customer Satisfaction Survey

In our continuing effort to improve our customer service experience, please rate the customer service you were provided with, whether by phone, email, or in person. It is our goal to make sure your questions are answered and that your experience was a pleasant one. Answering the questions below should only take a few minutes. Your participation is completely voluntary and will help us ensure that our Web site is user-friendly, accurate, and complete.

Contact: how did you contact our customer service representative?

Telephone

Fax

Mail

In Person

If you contacted AFA by telephone, did you find the phone system easy to navigate?

Yes

If no, please explain:

If you contacted AFA by email, how long did it take to get a reply?

Within minutes

Within hours

Within 24 hours

More than one day

More than two days

Never got a reply

With whom did you speak when you contacted AFA?

What were your reasons for contacting customer service?

Place an order

Wanted more information on a service

Problem with order

This section pertains to the customer service you received. Please indicate whether you agree or disagree with the following statements:

The customer service rep I spoke to was courteous and friendly Srongly Disagree Disagree Neutral Agree Strongly Agree

The customer service rep I spoke to was knowledgeable about the information Srongly Disagree Disagree Neutral Agree Strongly Agree

I felt like I was treated respectfully Srongly Disagree Disagree Neutral Agree Strongly Agree

I will use AFA again in the future Srongly Disagree Disagree Neutral Agree Strongly Agree

If you contacted AFA by telephone, did you find the phone system easy to navigate?

Yes

If no, please tell us what you would like more info on, and a Customer Service Representative will respond within 24 hours (please enter your email address at the end of this page):

If you have any other questions or comments, we would love to hear them:

Name (Optional):

Email Adress (Optional):

Please enter the text from the picture below:

If you are visually or hearing impaired or have any other disability that may prevent you from completing this form please call us at 623-234-0607 and we will be happy to assist you in completing your order.